Shipping policy

Shipping Policy

At IMPERIALGLOW, we are committed to delivering your premium skincare and grooming products with care and efficiency. Please review our shipping details below.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM CST may begin processing the following business day. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (United States)

We offer the following shipping options for orders within the United States:

Standard Shipping — $8.00 (orders under $70.00) | Estimated delivery: 5–7 business days
Express Shipping — $15.00 | Estimated delivery: 2–3 business days

Free standard shipping may be available on qualifying orders. Any applicable promotions will be reflected at checkout.

International Shipping

We ship internationally to select countries via USPS and DHL Express. Shipping rates are calculated at checkout based on your location, package weight, and dimensions. Estimated international delivery times vary by destination, typically 7–21 business days depending on the carrier and country.

Duties, Taxes & Customs

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office for more information before placing your order.

Order Tracking

Once your order ships, you will receive an email with your tracking number. You can use this number to monitor your shipment through the carrier's website. Please allow up to 24 hours for tracking information to update after your shipping confirmation email is received.

Shipping Delays

While we strive to meet all estimated delivery windows, delays may occasionally occur due to carrier disruptions, weather conditions, or peak seasons. IMPERIALGLOW is not responsible for carrier delays once a package has been handed off for shipment.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at support@imperialglow.net so we can assist you promptly.

Contact Us

For any shipping-related questions, please reach out to our team at support@imperialglow.net. We're happy to help.